AIRLINE CARRIER SUBSTITUTION WITHOUT INTIMATION: LEGAL POSITION AND CONSUMER REMEDIES IN INDIA
An airline cannot unilaterally change a passenger’s flight from one airline to another without prior intimation and the passenger’s consent. Doing so may amount to deficiency in service under the Consumer Protection Act, and courts have held airlines accountable for such actions. Legal Position in India: Key Judgments: Emirates was directed to compensate the complainant for shifting them to another airline without due information and for failing to uphold service quality. DGCA Guidelines: The Directorate General of Civil Aviation (DGCA) mandates that: Remedy: A passenger can: